Search KnowledgeBase:
KnowledgeBase
Logging into the Control Panel
Domain Names
Listing, Searching and Managing Orders
Changing Name Servers of a Domain Name
Managing Whois or Contact Details of Domain Names
Modifying the Whois (Contact Details) of Domain Names
Modifying the Whois / Contact Details (except the Ownership Identity) of a .EU Domain Name
Modifying the Whois / Contact Details of a .UK Domain Name
Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to Another Customer
Modifying the Whois / Contact Details of a .RU Domain Name
Managing Contacts from within the Customer Control Panel
Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
Defining Privacy Protection
How can People Contact you if you Enable Privacy Protection for your Domain Name?
Enabling/Disabling Privacy Protection for a Domain Name
How can you Enable/Disable Privacy Protection of Multiple Domain Names?
Resellers: Branding .COM, .NET Domain Names Web-based and Port 43 Whois Lookup Results
Checking the Whois for a Domain Name
Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
Transferring a Domain Name
Confirming if a Domain Name can be Transferred
Transferring a Domain Name from Another Registrar to Gossimer
Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
Transferring your Domain Name
Transferring a .EU Domain Name
Transferring a .UK Domain Name
Transferring a .RU Domain Name
Bulk Transfer
Cancelling a Domain Name Transfer
Important - Domain Name Transfer Caveats
Transferring a Domain Name from Gossimer to Another Registrar
Transferring a Domain Name to Another Registrar
Transferring a .EU Domain Name to Another Registrar
Transferring a .UK Domain Name to Another Registrar
IMPORTANT: Domain Name Transfer Caveats
Domain Name Transfer Caveats
Understanding the Status of a Domain Name Transfer
Understanding the Status of a .EU Domain Name Transfer/Trade
Lost One Year when Transferring a Domain Name from One Registrar to Another
Domain Name Transfer Completed but Domain Name is Still Inactive
Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
Registering, Renewing, Transferring and Managing Domain Names in Bulk
Registering Domain Names in Bulk
Renewing Domain Names in Bulk
Transferring Domain Names in Bulk
Modifying Domain Names in Bulk
Locking or Unlocking Domain Names in Bulk
Suspending or Unsuspending Domain Names in Bulk
Privacy Protecting Domain Names in Bulk
Listing All Running Bulk Actions
Enabling Mobile Device Compatibility for your .COM, .NET Website
Enabling Mobile Device Compatibility for any Website
Deleting a Domain Name
Protecting/Locking a Domain Name
Registering and Managing Child Name Servers
Suspending/Unsuspending a Domain Name
Moving or Pushing a Domain Name from a Customer Control Panel to Another
Renewing Domain Names
Renewal Reminder for Domain Name Orders
Renewing a Domain Name
Understanding Domain Name Expiry and Display of a Parking Page
Domain Name Registration Default Settings
Viewing Action History
Restoring a Deleted Domain Name from the Redemption Grace Period
Domain Name Registration Caveats
Overview of TLDs (Domain Name Extensions)
Interpreting Domain Name Check Availability Results
Interpreting Order Locked In Processing Messages
.US Domain Name Rules/Requirements
Understanding .EU Domain Names
Regulations to be followed while Registering/Renewing .EU Domain Names
Understanding .EU Domain Name Contacts
.MOBI Domain Name Rules/Requirements
.UK Domain Name Rules/Requirements
Identifying CentralNic Domains
.ASIA Domain Name Rules/Requirements
.ME Domain Name Rules/Requirements
.TEL Domain Name Rules/Requirements
.TEL Applications
.NAME Domain Name Rules/Requirements
.CN Domain Name Rules/Requirements
.NZ Domain Name Rules/Requirements
.CO Domain Name Rules/Requirements
.CA Domain Name Rules/Requirements
.DE Domain Name Rules/Requirements
.ES Domain Name Rules/Requirements
.AU Domain Name Rules/Requirements
.XXX Domain Name Rules/Requirements
.RU Domain Name Rules/Requirements
Whois Data Reminders
RESELLERS - Read this to setup your Domain Registration Business
DNS
Domain / URL Forwarding
Web Services
Multi Domain Hosting
Listing, Searching and Managing your Multi Domain Hosting Orders
Accessing your cPanel Multi Domain Linux Hosting Package
Locating the Name Servers or DNS Records to Use for your Multi Domain Hosting Package
Directory and File Structure of your cPanel Multi Domain Linux Hosting Package
IMPORTANT: cPanel Multi Domain Linux Hosting Package User Guide
Enabling SSL or a Dedicated IP Address for your cPanel Multi Domain Linux Hosting Package
Renewing, Deleting Multi Domain Hosting Orders
Renewing, Deleting your Multi Domain Hosting Order
Renewal Reminder for Web Services (including Multi Domain Hosting) Orders
Upgrading / Downgrading a Multi Domain Hosting Order
Suspending/Unsuspending a Multi Domain Hosting Order
Moving or Pushing a Multi Domain Hosting Order from one Control Panel to another
Resellers: Read this to Setup your Multi Domain Hosting Business
Reseller Linux Hosting
Listing, Searching and Managing your Reseller Linux Hosting Orders
Accessing your Reseller Linux Hosting Package
Locating the Name Servers or DNS Records to Use for your Reseller Linux Hosting Package
Directory and File Structure of your Reseller Linux Hosting Package
IMPORTANT: cPanel Reseller Linux Hosting Package User Guide
Enabling SSL or Dedicated IP Address for your Reseller Linux Hosting Package
Renewing, Deleting Reseller Linux Hosting Orders
Renewing, Deleting your Reseller Linux Hosting Order
Renewal Reminder for Web Services (including Reseller Linux Hosting) Orders
Upgrading / Downgrading a Reseller Linux Hosting Order
Suspending / Unsuspending a Reseller Linux Hosting Order
Moving or Pushing a Reseller Linux Hosting Order from one Control Panel to another
RESELLERS: Read this to Setup your Reseller Linux Hosting Business
Email Hosting
Using the Email Hosting service
Listing, Searching and Managing Orders for Email Hosting
Email Administrators Guide - Create and Manage Accounts
Managing Email Addresses
Adding a New Email Address
Listing all Email addresses
Email Forwards/Aliases
Email Forward or Alias
Setting up an Email Address to forward to another mailbox
Auto-responders
Catchall Account
Suspending/Unsuspending an Email address
Managing Mailing Lists
Creating a Mailing List
Adding Members to your Mailing List
Monitoring and Controlling Content of your Mailing List
Specifying Moderators for the Mailing List
Restricting Certain People from Joining a Mailing List
Banning Selected Members from the Mailing List
Deleting a Mailing List
Email Users Guide - Access your Email
Configuring different Email Clients to send/receive Email
Microsoft Outlook 2003
Outlook Express
Mozilla Thunderbird
Eudora
Entourage 2004
Windows Mail
Accessing your Email from the Webmail Interface
Webmail Features
Restriction on the Size of Attachments and Email Messages
Upgrading / Downgrading an Email Hosting Order
Renewing, Deleting Email Hosting Orders
Renewing, Deleting your Email Hosting Order
Bulk Renewal for Email Hosting
Renewal Reminder for Email Hosting Orders
Suspending/Unsuspending an Email Hosting package
Moving or Pushing an Email Hosting Order from one Control Panel to another
Email Hosting Caveats
File extensions that are not allowed as attachments
Resellers: Read this to Setup your Email Hosting Business
DNS for Email Hosting
Domain / URL Forwarding for Email Hosting
Web Hosting
Using the Web Hosting Service
Listing, Searching and Managing Web Hosting
Web Hosting Service Guide
Directory and File Structure
Naming Files
Setting the Home or Default Page for your Website
Uploading Content to your Website
Where do I put the content of my Website?
Configuring and using various FTP Clients
Should I use Active or Passive mode for FTP?
Using FTP software to manage your Content
CuteFTP
3D-FTP
Core FTP
SmartFTP
WinSCP
FileZilla
Using HTML Editor Software to Manage your Content
Publishing content using Dreamweaver
Uploading Content Using any Web Browser
Using the File Manager within your Control Panel to Manage your Content
Uploading content to your Website
Copying/Moving Files/Directories
Deleting/Renaming Files/Directories
Setting File/Directory Permissions
Archiving/Extracting/Downloading Files/Directories
Searching for Files within your Website
Viewing/Editing Files
Calculating the size of Files/Directories
File/Folder Permissions and Groups
Do you allow Shell access via SSL/Telnet?
Do you allow Anonymous FTP?
FTP Logs
How can I view my website in a browser if my domain is pointing elsewhere?
Why aren't my website changes being saved?
What is Cache?
FrontPage Server Extensions (FPSE)
Data Transfer
SSL
Issues that Digital Certificates Address
Activate SSL for your Hosting Package
Certificate Authority
Generating a Certificate Signing Request (CSR)
Installing your Keys-Certificate pair
Generating a Self-signed Certificate
Creating Back-up for your Certificate and Private Keys
Deleting your Certificate and Private keys
Installing your Intermediate CA Certificate or CA Bundle
Back-up your Website
Adding a Backup Policy
Listing/Modifying and Deleting Backup Policies
Domain Aliases
Domain Alias
Adding Domain Aliases
Web Statistics
Web Statistics Management Settings
Protecting your Website Statistics using Password-protect
Automatically Deleting Raw Log Files after your Web Statistics are Generated
Disabling Web Statistics
Logs and Log Rotation
Serving WAP Files
Controlling Access to your Website
Password Protect your Directories
Using the IP Deny Manager to Manage Access to your Website
Customizing Error Pages for your Website
Managing your Plesk Windows Hosting package
Accessing/Managing your Plesk Windows Hosting package
Directory and File Structure of your Plesk Windows Hosting package
IMPORTANT: Plesk Windows Hosting package User Guide
Windows Hosting
Managing FTP Users
Adding an FTP User
Viewing List of all FTP Users
Changing the Password for an FTP User
Deleting an FTP User
Databases
What is MS SQL?
Which version of MS SQL is supported?
Adding a MS SQL Database
How do I set the database size and transaction log size of a MS SQL database?
Managing MS SQL Database Users
Adding additional MS SQL Database Users for a specific database
Changing Password of a MS SQL Database User
Deleting MS SQL Database Users
MS SQL Database User Roles and Permissions
What hostname do I use to connect to my MS SQL database?
How do I make a Backup copy of a MS SQL database?
How do I restore a MS SQL database?
MS SQL DTS (Data Transformation Service)
How do I truncate transaction logs of a MS SQL database?
How do I shrink a MS SQL database?
What is the Maximum Number of Connections allowed to a single MS SQL database?
How do I Upgrade my MS SQL 2000 database to MS SQL 2005?
Deleting a MS SQL Database
DLL Manager
Registering a DLL
Unregistering a DLL
DSN Manager
What is a DSN and how can I use a DSN or a DSN-less connection to connect to a database?
Adding a DSN
Modifying/Deleting a DSN
Power Tools
Content Management Software
Tandem Server
Installing / Reinstalling / Uninstalling Tandem Server
Virtual Directory Manager
Adding a Virtual Directory
Listing / Modifying an existing Virtual Directory
Deleting an existing Virtual Directory
ASP Components
ASPUpload Component
ASPSmartUpload Component
Active Server Component (ASPMail)
Collaboration Data Objects (CDO)
Collaboration Data Objects for Windows NT Server (CDONTS)
Managing subdomains on a Windows Web Hosting package
Windows Hosting related Caveats
Why are my ASP pages displaying an Error Message - Disallowed Parent Path or Disallowed Path Characters?
Managing your cPanel Linux Hosting package
Accessing/Managing your cPanel Linux Hosting package
Directory and File Structure of your cPanel Linux Hosting package
IMPORTANT: cPanel Linux Hosting package User Guide
Migrating your cPanel Linux Hosting package from another Web Hosting company to Gossimer
Linux Hosting
FTP Users
Adding an FTP User
Viewing a List of All FTP Users
Modifying the Password for an FTP User
Modifying the Disk Quota of an FTP User
Restricting Access of an FTP User to a Specific Directory
Suspending an FTP User
Unsuspending an FTP User
Deleting an FTP User
Databases
MySQL
Version of MySQL we Support
Adding a MySQL Database
What hostname do I use to connect to my MySQL database?
Database Users
Adding MySQL Database Users
Changing the Password of a MySQL Database User
Restricting Access of a MySQL Database User to Allow Connection from Specific Hosts only
Defining Action Rights for a MySQL Database User
Creating a Read-only Database User
Suspending/Unsuspending a MySQL Database user
Deleting a MySQL Database User
Connecting to and Managing your Database using PHPMyAdmin
Connecting Remotely to your Database
Restricting Access Through mod_auth_mysql
Testing MySQL database connectivity through a script
Importing data into a MySQL Database
Exporting a Table from a MySQL Database to a Tab Delimited File for use in Microsoft Excel
Making a Backup Copy of a MySQL Database
Restoring a MySQL Database
Deleting a MySQL Database
Power Tools
4Images - Image Gallery Management System
Installing 4images
Viewing Details of your Existing 4images Installation
Uninstalling 4images
Content Management Software
Joomla!
Installing Joomla!
Viewing Details of your Existing Joomla! Installation
Uninstalling Joomla!
Nucleus
Installing Nucleus
Viewing Details of your Existing Nucleus Installation
Uninstalling Nucleus
osCommerce - eCommerce Shopping Cart Solution
Installing osCommerce
Viewing Details of your Existing osCommerce Installation
Uninstalling osCommerce
phpBB - Bulletin Board System
Installing phpBB
Viewing Details of your Existing phpBB Installation
Uninstalling phpBB
PHP-Nuke - News Publishing System
Installing PHP-Nuke
Viewing details of your Existing PHP-Nuke Installation
Uninstalling PHP-Nuke
WordPress - Personal Publishing Software
Installing WordPress
Viewing Details of your Existing WordPress Installation
Uninstalling WordPress
Direct Download Manager
Bandwidth Theft Protection
Website Speed Booster
Redirect Manager
Scheduled Task Manager
Auto-correct URL Spelling
Fix File Permissions Manager
Branded File Extensions (Custom MIME types)
Adding Sub-domains to your Linux Web Hosting Package
Important Features of PHP5 version on Gossimer Linux Web Hosting Servers
Linux Hosting Caveats
Debugging Perl/CGI Scripts
Troubleshooting
Why am I getting a 500 Internal Server Error on my website?
How do I clear Temporary Internet Files in my Web Browser?
How do I clear temporary Internet files in Internet Explorer?
How do I clear temporary Internet files in Internet Explorer for the Macintosh?
How do I clear temporary Internet files in Netscape?
Why am I denied access via FTP?
Formail mails not reaching their destination
Web Hosting Caveats
SMTP Server settings for sending mails through your website
Shared Hosting Limitations
SymLinks Settings of cPanel Linux Hosting packages
Upgrading / Downgrading a Web Hosting Order
Renewing, Deleting Web Hosting Orders
Renewing, Deleting your Web Hosting Order
Bulk Renewal for Web Hosting
Renewal Reminder for Web Hosting Orders
Sample Scripts
Linux Hosting related Scripts
Feedback Forms
PHP-based Form Mail (Feedback) Script
Perl-based Form Mail (Feedback) Script
Script to Test MySQL Database Connectivity
Windows Hosting related Scripts
ASPUpload Component
ASPSmartUpload Component
Active Server Component (ASPMail)
Collaboration Data Objects (CDO)
Collaboration Data Objects for Windows NT Server (CDONTS)
Suspending/Unsuspending a Web Hosting Order
Moving or Pushing a Web Hosting Order from one Control Panel to another
Resellers: Read this to Setup your Web Hosting Business
DNS for Web Hosting
Domain / URL Forwarding for Web Hosting
Website Builder
Listing, Searching and Managing Website Builder Orders
Setting up your Website Builder Order
Upgrading / Downgrading a Website Builder Order
Renewing / Deleting Website Builder Orders
Renewing, Deleting your Website Builder Order
Bulk Website Builder Orders Renewal
Renewal Reminder for Website Builder Orders
Suspending/Unsuspending a Website Builder Order
Moving or Pushing a Website Builder Order from one Customer Control Panel to another
Resellers: Read this to Setup your Website Builder Business
DNS for Website Builder
Domain / URL Forwarding for Website Builder
Listing, Searching and Managing Web Services Orders
Upgrading / Downgrading a Web Services Order
Renewing / Deleting Web Services Orders
Renewing, Deleting your Web Services Order
Bulk Web Services Renewal
Renewal Reminder for Web Services Orders
Suspending / Unsuspending a Web Services Order
Moving or Pushing a Web Services Order from a Customer Control Panel to another
Resellers: Read this to Setup your Web Services Business
Digital Certificates
Definition and Uses of a Digital Certificate
Types of Digital Certificates available through Gossimer
Additional License
Listing, Searching and Managing Digital Certificate Orders
Generate a Private Key and Certificate Signature Request (CSR) from your Web Server
IMPORTANT: Get your Digital Certificate Issued (Digital Certificate Enrollment Process)
Cancelling your Digital Certificate Order
Checking the Status and Retrieving your Digital Certificate
Installing your Digital Certificate on your Web Server
Displaying the thawte Trusted Site Seal on your website
Reissuing your Digital Certificate
Renewing your Digital Certificate
Suspending, UnSuspending, Deleting a Digital Certificate
Moving or Pushing a Digital Certificate Order from a Customer Control Panel to another
RESELLERS - Read this to setup your Digital Certificate Product
DNS
Domain/URL Forwarding
Domain / URL Forwarding
Using the Domain Forwarding Service
Locating the Domain Forwarding Service Interface
Managing the Domain Forwarding Service
Domain / URL Forwarding Caveats
No NS A records at Nameservers Failure Message
Free Email Service
Using your Free Email Service
Locating the Free Email Service Interface
Managing the Free Email Service
Free Email Service Caveats
No NS A records at Nameservers Failure Message
DNS
DNS and types of Resource Records Gossimer allows
Using the DNS Service
Locating the DNS Service Interface
Managing DNS Resource Records
Adding a partial wild-carded Address Record
DNS Caveats
No NS A records at Nameservers Failure Message
Customer Control Panel Guide
Creating a Demo Customer Account
Logging into the Control Panel
Your Profile and Settings
Changing your Control Panel Username and Profile
Changing your Control Panel Password
Setting your Email Preferences
Setting your Language Preferences
Manage Billing
Adding Funds in your Debit Account
Executing an Order / Balancing an Invoice or Debit Note
Cancelling an Order / Invoice
Requesting Refund from Gossimer
Listing and Searching your Transactions
Locked Funds
Listing All Orders under your Customer Account
Viewing your Login History
Viewing all important Announcements posted in your Control Panel
Customer Control Panel Caveats
Restriction on Change of Country and Legal Name
Session Timeout
Reseller Guides
Read this First: Reseller Account Startup Guide
View these NEXT: Video Tutorials
Creating a Demo Reseller Account
SuperSite and PartnerSite Guide
What is SuperSite?
What is PartnerSite?
Using SuperSite and PartnerSite
Integrating SuperSite with your Customer Control Panel and your own Control Panel
Logging into the Admin Area for Customizing the SuperSite and PartnerSite
Changing the URLs of your SuperSite and PartnerSite
Customizing your SuperSite and PartnerSite Content
READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
Configuring Multiple Language Support for the SuperSite/PartnerSite
Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
Edit existing Images of SuperSite and PartnerSite
Changing CSS files in Supersite and PartnerSite
Making changes to the JavaScript menu in the SuperSite and PartnerSite
Adding/Editing your HTML pages in the Supersite and PartnerSite?
Adding/Editing your Images in the Supersite and PartnerSite
Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
Modifying the Links on the Static Bar of your SuperSite
Removing the Resellers tab from your SuperSite
Customize the Legal Agreements in SuperSite and PartnerSite
Customizing the Page Titles of the SuperSite and PartnerSite
Customizing the Error Messages in the SuperSite and PartnerSite
Modifying the Contact Us page on your SuperSite
Changing the Other Payment Options on the Check Out Page of the SuperSite
Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by Gossimer
Selecting which Products are displayed on your SuperSite/PartnerSite
Customizing the TLDs (Domain Extensions) Display Order on your SuperSite
Selecting which Web Services Plans to Display on your SuperSite
Displaying the ICANN logo on my SuperSite/PartnerSite
Optimizing your SuperSite for Search Engines
Analyzing Traffic as well as E-Commerce Transactions on your SuperSite/PartnerSite via Google Analytics
Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
Saving/Editing a Sitemap of your SuperSite/PartnerSite
Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
SuperSite and PartnerSite Caveats
Customizing the Error Messages in the SuperSite and PartnerSite
Some details are not appearing or not working in your SuperSite and PartnerSite
Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
Suggested Retail Price Displayed on your PartnerSite Pricing Pages
Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
File Status Indication in your SuperSite/PartnerSite Admin Area
Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
Branding Guide
Customizing the URL for your Control Panels
Changing the URLs of your SuperSite and PartnerSite
Integrating your Website and Shopping Cart with your and your Customer's Control Panel
Customizing the Header and Footer of the Control Panels
Setting Branded Name Servers
Specifying your Sign Out URL
Branding your Web-based and Port 43 Whois Lookup Results
Specifying Language Preferences
Displaying the ICANN logo on your SuperSite/website
Integrating your Website's Login Form with the Control Panel
Branding Caveats
No NS A records at Nameservers Failure Message
Finance & Billing Guide
Read this First: Understanding the Billing System
General Overview of Transactions
Invoices
Debit Notes
Receipts & Credit Notes
General Finance Setting
Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
Cancellation of a Pending Invoice/Debit Note explained in Detail
Discounting an Invoice explained in Detail
Payment Collection System and Parameters explained
Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
Add Funds to your Customers/Sub-Resellers Account
Subtract Funds from your Customers/Sub-Resellers Account
Refund Requests of your Customers and Resellers
Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
Manage Billing with your Customers / Sub-Resellers
Raising an Invoice
Raising a Debit Note
Raising a Receipt / Credit Note (Adding Funds)
Balancing (Paying) an Invoice / Debit Note
Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
Processing Refund requests of your Customers and Sub-Resellers
Modifying Total Receipts
What are Locked Funds?
IMPORTANT: Handling Orders Locked in Processing
Managing Payment Gateway Transactions
Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
Customer / Sub-Reseller leaves the System for your Payment gateway, but does not return back to the System
Searching / Approving / Declining Payment Gateway Transactions
Manage Products and Pricing for Sub-Resellers and Customers
Understanding Pricing Slabs
Understanding Pricing Bands
Understanding and Setting Specific Pricing
Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
Manage Products and Pricing
Domain Registration
Multi Domain Hosting
Reseller Linux Hosting
Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
Digital Certificate
Managing TLD Promotions
Product Signup
Understanding and Configuring Indirect Taxation Rules
Understanding Taxes and how the Gossimer Tax Engine works
Configuring a Tax Rule to collect Indirect Tax from your Customers and Sub-Resellers
My Billing with Gossimer
Adding Funds in your Debit Account
Balancing a Pending Invoice or Debit Note
Requesting a Refund
What are Locked Funds?
Changing my Selling and Accounting Currency
Payment Gateway Integration Guide
Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
Payment Gateway Risk Assessment Report
Managing Payment Gateway Transactions
Integration with PayPal Gateway
About PayPal
Adding / Modifying a PayPal Standard Checkout Gateway
Adding / Modifying a PayPal Direct Payment API Gateway
PayPal Integration Caveats
Integration with Authorize.Net's Credit Card Gateway
About Authorize.Net
Adding / Modifying Authorize.Net Credit Card Gateway
Authorize.net Integration Caveats
Integration with PayPal (formerly Verisign) Payflow Pro Credit Card Gateway
About PayPal Payflow Pro
Adding / Modifying PayPal Payflow Pro Gateway
Integration with version 1 and/or 2 2Checkout Credit Card Gateway
About 2Checkout.com
Adding / Modifying 2Checkout version 1 and/or version 2 Credit Card Gateway
Integration with WorldPay Credit Card Gateway
About WorldPay
Adding / Modifying a WorldPay Credit Card Gateway
Integration with Moneybookers Credit Card Gateway
About Moneybookers
Adding / Modifying a Moneybookers Credit Card Gateway
Integration with Transecute's Credit Card Gateway
About Transecute
Adding / Modifying a Transecute Gateway
Integration process with Any Other Payment Gateway
Payment Gateway Caveats
Handling of transactions stuck at AuthStarted status for a long duration
Reseller Control Panel Guide
Setting your Personal Information
Changing your Username [Email Address], Brand Name and other Contact Details
Restriction on Change of Country and Legal Name
Changing your Control Panel Password
Setting your Billing, Sales, Support and Abuse Desk Contact Information
Email Preferences
Manage Products and Pricing for Sub-Resellers and Customers
Managing Products
Domain Registration Default Settings
Setting your Default Name Server Information
Setting your Whois Format
Managing your Customers
Adding a Customer
Listing / Searching your Customers
Exporting a List of your Customers as a CSV Report
Generating and Modifying Passwords
Modifying a Customer's Profile Details
Suspending / Unsuspending a Customer
Deleting a Customer
Billing
Listing all Orders belonging to a Customer
Mail Preferences
Sending Emails to your Customers
Displaying Announcements in your Customers Control Panel
Managing your Sub-Resellers
Adding a Sub-Reseller
Managing Pending Sub-Reseller Sign-ups
Listing / Searching Sub-Resellers
Exporting a List of your Sub-Resellers as a CSV Report
Generating and Modifying Passwords
Modifying a Sub-Reseller's Profile Details
Suspend / Unsuspend a Sub-Reseller
Listing all Orders belonging to a Sub-Reseller
Billing
Sending Emails to your Sub-Resellers
Displaying Announcements in your Sub-Resellers Control Panel
Managing Company Users
Adding a Company User
Login Details for Company Users
Setting Menu Permissions
Setting Action Rights
Listing your Company Users and Modifying their details
Deleting a Company User
Listing All Orders under your Reseller Account
Reseller Control Panel Tools
Reports
Sales Report
Forex Report
Receipt Report
Payment Gateway Report
Balance Report
Tax Report
Data Export Portal
Spam Processing Tool
Viewing your Login History
Viewing all important Announcements posted in your Control Panel
Sending Mails to your Sub-Resellers and/or your Customers
Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
Legal Agreements
Interface Settings
Reseller Control Panel Caveats
Session Timeout
Product Setup Guides
Domain Registration Setup Guide
Multi Domain Hosting Setup Guide
Reseller Linux Hosting Setup Guide
Web Services Setup Guide
Digital Certificate Setup Guide
Defining Product Promotions
Reseller API Guide
HTTP API
Access and Authentication
Request Parameter Data Types
Response Formats
API Requests
Domains
Check Availability
Suggest Names
Register
Validating a Transfer Request
Transfer
.EU Transfer
EU Trade
Activating a Transferred .UK domain name
Renew
Search
Getting a Customer's Default Name Servers
Getting Order Id
Getting details of the Domain Registration Order
Modifying Name Servers
Adding Child Name Servers
Modifying Child Name Server Names
Modifying a Child Name Server IP address
Deleting Child Name Servers
Modifying Contacts
Modifying the Privacy Protection Status
Modifying the Auth-Code
Enabling the Theft Protection Lock
Disabling the Theft Protection Lock
Getting the List Of Locks Applied on a domain name
Getting TEL CTH Login Details
Modifying TEL Whois Preference
Resending the Transfer Approval Mail
Releasing a .UK domain name
Cancelling a Transfer
Deleting a domain name
Restoring a domain name
Rechecking NS with .DE Registry
Associating/Disassociating .XXX Membership Token/ID
Contacts
Adding a Contact
Modifying Contact Details
Getting Contact Details
Searching for Contacts
Getting the Default Contact Details
Associating Extra Details with a specified Contact
Deleting a Contact
Adding a .COOP Sponsor
Getting .COOP Sponsors associated with a Customer
Getting .CA Registrant Agreement
Customers
Signing Up
Modifying Customer Details
Getting Customer Details By Username
Getting Customer Details By ID
Generating a Token
Authenticating a Token
Changing a Customer's Password
Search
Deleting a Customer
Resellers
Signing Up
Get Reseller Details
Generate Token
Authenticate Token
Getting Promo Prices
Generating Temporary Password
Search
Modify Details
Common
Pricing
Getting the Customer Pricing
Getting the Reseller Pricing
Getting Reseller Cost Pricing
Billing
Getting Transaction Details of a Customer
Getting Transaction Details of a Reseller
Getting Greedy Transactions of a Customer
Getting Greedy Transactions of a Reseller
Paying Customer Transactions
Getting a Customer's Available Balance
Executing an Order Without Payment
Search Transactions Of Customers
Search Transactions of a Reseller
Search Archived Transactions Of Customers
Getting Customer Balanced Transactions
Getting a Reseller's Available Balance
Adding Funds in a Customer Account
Adding Funds in a Reseller Account
Adding a Debit Note in a Customer Account
Adding a Debit Note in a Reseller Account
Adding a Miscellaneous Invoice in a Customer Account
Adding a Miscellaneous Invoice in a Reseller Account
Order Management
Suspend
Unsuspend
Actions
Searching Current Actions
Searching Archived Actions
Legal Agreements
Get Legal Agreements
Payment Gateway
Getting the Allowed List For a Customer
Getting the List For a Reseller
Getting Customer Transactions
Products
Check Availability
Get Details
Get ProductCategory-ProductKeys Mapping
Get Plan Details
Move
Web Services (Email, Web Hosting, Website Builder, Multi Domain Hosting, Reseller Hosting)
Email, Single Domain Hosting, Website Builder Plans
Add
Renew
Modify/Upgrade
Enable SSL
Enabling Maintenance
Delete
Get Details
Get Plan Details
Get Active Plan Categories
Get Customer Pricing
Get Reseller Pricing
Get Reseller Pricing Based On Pricing Bands (Mock Response)
Getting Order Id
Search Orders
Get Modify/Upgrade Price
Multi Domain Hosting Plans
Add
Renew
Modify/Upgrade
Enable SSL
Delete
Get Details
Get Plan Details
Getting Order Id
Search Orders
Get Modify/Upgrade Price
Get Customer Pricing
Get Reseller Pricing
Reseller Linux Hosting Plans
Add
Renew
Modify/Upgrade
Add Dedicated IP
Delete Dedicated IP
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Modify/Upgrade Price
Get Customer Pricing
Get Reseller Pricing
Free Email Service
Activate
DNS
Activating the DNS Service
Managing DNS Records
Adding IPv4 Address Record
Adding IPv6 Address Record
Adding CNAME Record
Adding MX Record
Adding NS Record
Adding TXT Record
Adding SRV Record
Modifying IPv4 Address Record
Modifying IPv6 Address Record
Modifying CNAME Record
Modifying MX Record
Modifying NS Record
Modifying TXT Record
Modifying SRV Record
Modifying SOA Record
Searching DNS Records
Deleting DNS Record (Deprecated)
Deleting IPv4 Address Record
Deleting IPv6 Address Record
Deleting CNAME record
Deleting MX record
Deleting NS record
Deleting TXT Record
Deleting SRV Record
Domain Forwarding Service
Activating the Domain Forwarding Service
Getting Details of Domain Forwarding Service
Managing Domain Forwarding Service
Getting the DNS Recods
Digital Certificates
Add
Cancel
Check Status
Details
Search
Delete
Enroll
Getting the Order ID
Reissue
Renew
Email Service Management
Email Accounts
Add User
Add Forward Only Account
Get User Details
Modify User Details
Suspend User
Suspend Users
Unsuspend User
Unsuspend Users
Search Users
Change Password
Reset Password
Update Auto-responder
Authenticate User
Delete User
Delete Users
Add Admin Forwards
Delete Admin Forwards
Add User Forwards
Delete User Forwards
Domains
Check If Domain Ownership Verified
Add Domain Alias
Delete Domain Alias
Modify Notification Email
Get Catch-all Account
Activate Catch-all Account
Deactivate Catch-all Account
Get DNS Records
Mailing Lists
Add Mailing List
Modify Mailing List
Get Mailing Lists Of Domain
Get Details
Add Subscribers
List Subscribers
Delete Subscribers
Delete Mailing List
Add Moderators
Delete Moderators
Managing DNS, Email, Hosting, Website Builder Services through your HTTP API Integration
Change Log
SOAP API
Read this First: General API Integration Instructions
Sample API Flow
Product Keys
Sample Domain Names API Flow and some Notes
Sample Hosting API Flow and some Notes
Java API Kit
Change Log
Java API Kit and Integration Guide
Common API Examples and Errors
PHP API Kit
Change Log
PHP API Kit and Integration Guide
Common API Examples and Errors
.NET API Kit
Change Log
.NET API Kit and Integration Guide
Common API Examples and Errors
Perl API Kit
Change Log
Perl API Kit and Integration Guide
Common API Examples and Errors
Managing DNS, Email, Hosting, Live Chat, Website Builder Services through your SOAP API Integration
Server Error Format Description
Common API Examples and Errors
Emulate and Debug your API Calls
Emulating API Calls
Common API Examples and Errors
Procedure To Retrieve XML Sent And Received
IMPORTANT: API Abuse
IMPORTANT: Modification of Result of Search calls made using the API
Data Validation of Parameters passed in an API Method Call
Important Notices
Maintenance Notices
Domains Product Maintenance Notices
2012
February 2012
.ORG Unavailability Notice: February 11, 2012
.NZ Unavailability Notice: February 4, 2012
January 2012
CentralNic Unavailability Notice: January 29, 2012
.COM, .NET Unavailability Notice: January 29, 2012
.CC, .TV Unavailability Notice: January 22, 2012
.NAME Unavailability Notice: January 22, 2012
.NZ Unavailability Notice: January 18, 2012
.EU Unavailability Notice: January 18, 2012
.DE Unavailability Notice: January 17, 2012
.DE Unavailability Notice: January 10, 2012
2011
December 2011
.DE Unavailability Notice: December 28, 2011
.MN, .BZ Unavailability Notice: December 22, 2011
.EU Unavailability Notice: December 21, 2011
.DE Unavailability Notice: December 20, 2011
.ASIA Unavailability Notice: December 17, 2011
.DE Unavailability Notice: December 13, 2011
.NAME Unavailability Notice: December 11, 2011
.COM, .NET Unavailability Notice: December 11, 2011
.XXX Unavailability Notice: December 10, 2011
.DE Unavailability Notice: December 6, 2011
.NZ Unavailability Notice: December 5, 2011
CentralNic Unavailability Notice: December 4, 2011
.NZ Unavailability Notice: December 3, 2011
November 2011
.DE Unavailability Notice: November 22, 2011
.IN Unavailability Notice: November 20, 2011 (Cancelled)
.NZ Unavailability Notice: November 19, 2011
.COM, .NET Unavailability Notice: November 13, 2011
.NZ Unavailability Notice: November 12, 2011
.BIZ Unavailability Notice: November 12, 2011
.CO Unavailability Notice: November 12, 2011
.TEL Unavailability Notice: November 12, 2011
.US Unavailability Notice: November 12, 2011
.CC, .TV Unavailability Notice: November 11, 2011
.EU Unavailability Notice: November 9, 2011
October 2011
.COM, .NET Unavailability Notice: October 23, 2011
.CC, .TV Unavailability Notice: October 21, 2011
DE Unavailability Notice: October 4, 2011
.ME Unavailability Notice: 1 October, 2011 (Postponed)
September 2011
.EU Unavailability Notice: 28 September, 2011
.COM, .NET Unavailability Notice: September 25, 2011
.EU Unavailability Notice: 21 September, 2011
.CC, .TV Unavailability Notice: September 16, 2011
.DE Unavailability Notice: September 6, 2011
August 2011
.COM, .NET Unavailability Notice: August 28, 2011
.NZ Unavailability Notice: 27 August, 2011
.INFO Unavailability Notice: 27 August, 2011
.EU Unavailability Notice: 24 August, 2011
.NAME Unavailability Notice: 21 August, 2011
.NZ Unavailability Notice: 13 August, 2011 (Updated)
.EU Unavailability Notice: 11 August, 2011
.DE Unavailability Notice: 09 August, 2011
July 2011
.COM, .NET Unavailability Notice: July 24, 2011
.NZ Unavailability Notice: 23 July, 2011
.DE Unavailability Notice: 19 July, 2011
.NZ Unavailability Notice: 16 July, 2011
.NAME Unavailability Notice: 10 July, 2011
.MN, .BZ Unavailability Notice: 09 July, 2011 (Extended)
.EU Unavailability Notice: 06 July, 2011
.DE Unavailability Notice: 05 July, 2011
June 2011
.CA Unavailability Notice: 29 June, 2011
.DE Unavailability Notice: 28 June, 2011
.ES Unavailability Notice: 28 June, 2011 (Postponed)
.COM, .NET Unavailability Notice: 26 June, 2011
.NZ Unavailability Notice: 25 June, 2011
.MOBI Unavailability Notice: 25 June, 2011
.EU Unavailability Notice: 22 June, 2011
.NAME Unavailability Notice: 19 June, 2011
.CC, .TV Unavailability Notice: 17 June, 2011
.DE Unavailability Notice: 15 June, 2011
.IN Unavailability Notice: 4 June, 2011
May 2011
.DE Unavailability Notice: 31 May, 2011
.NZ Unavailability Notice: 28 May, 2011
.EU Unavailability Notice: 25 May, 2011
.COM, .NET Unavailability Notice: 22 May, 2011
.NZ Unavailability Notice: 21 May, 2011
.DE Unavailability Notice: 10 May, 2011 (Updated)
.NAME Unavailability Notice: 08 May, 2011
.COM, .NET Unavailability Notice: 01 May, 2011
April 2011
.NZ Unavailability Notice: 30 April, 2011
.COM, .NET Unavailability Notice: 29 April, 2011
.EU Unavailability Notice: 27 April, 2011
.DE Unavailability Notice: 19 April, 2011
.COM, .NET Unavailability Notice: 15 April, 2011
.ORG Unavailability Notice: 9 April, 2011
.INFO Unavailability Notice: 9 April, 2011
.ASIA Unavailability Notice: 9 April, 2011
.EU Unavailability Notice: 6 April, 2011
.NAME Unavailability Notice: 3 April, 2011
.IN Unavailability Notice: 2 April, 2011 (Cancelled)
March 2011
.ORG Unavailability Notice: 31 March, 2011
.NZ Unavailability Notice:26 March, 2011
.ASIA Unavailability Notice:26 March, 2011
.DE Unavailability Notice:22 March, 2011
.EU Unavailability Notice: 16 March, 2011
.MN, .BZ Unavailability Notice:12 March, 2011
.EU Unavailability Notice: 9 March, 2011 (Cancelled)
CentralNic Unavailability Notice: 6 March, 2011
.MOBI Unavailability Notice: 5 March, 2011
.COM, .NET Unavailability Notice: 2 March, 2011 (Cancelled)
February 2011
.COM, .NET Unavailability Notice: 27 February, 2011
.NZ Unavailability Notice: 26 February, 2011
.MN, .BZ Unavailability Notice: 26 February, 2011
.ME Unavailability Notice: 26 February, 2011
.MOBI Unavailability Notice: 26 February, 2011
.ORG Unavailability Notice: 19 February, 2011
.EU Unavailability Notice: 9 February, 2011
January 2011
.NZ Unavailability Notice: 29 January, 2011
.NAME Unavailability Notice: 23 January, 2011
.COM, .NET Unavailability Notice: 16 January, 2011
.ORG Unavailability Notice: 15 January, 2011
.INFO Unavailability Notice: 15 January, 2011
2010
December 2010
.NZ Unavailability Notice: December 18, 2010
.EU Unavailability Notice: 15 December, 2010
.NZ Unavailability Notice: December 11, 2010
.COM, .NET Unavailability Notice: 12 December, 2010
.NAME Unavailability Notice: 5 December, 2010
.EU Unavailability Notice: 1 December, 2010
November 2010
.COM, .NET Unavailability Notice: 14 November, 2010
.ASIA Unavailability Notice: 6 November, 2010
October 2010
.NZ Unavailability Notice: October 30, 2010
.COM, .NET Unavailability Notice: October 24, 2010
.MOBI Unavailability Notice: October 21, 2010
.MN, .BZ Unavailability Notice: October 16, 2010
.ME Unavailability Notice: October 16, 2010
.TEL Unavailability Notice: October 16, 2010
.US Unavailability Notice: October 16, 2010
.BIZ Unavailability Notice: October 16, 2010
.MOBI Unavailability Notice: October 14, 2010
.NZ Unavailability Notice: October 2, 2010
September 2010
.EU Unavailability Notice: September 29, 2010
.COM, .NET Unavailability Notice: September 26, 2010
.NZ Unavailability Notice: September 18, 2010
.IN Unavailability Notice: September 18, 2010
.TV, .CC Unavailability Notice: September 17, 2010
.NZ Unavailability Notice: September 4, 2010
August 2010
.NZ Unavailability Notice: August 28, 2010
.COM, .NET Unavailability Notice: August 29, 2010
.EU Unavailability Notice: August 25, 2010
.CC, .TV Unavailability Notice: August 20, 2010
.NAME Unavailability Notice: August 15, 2010
.NZ Unavailability Notice: August 14, 2010
July 2010
.COM, .NET Unavailability Notice: July 25, 2010
.NZ Unavailability Notice: July 24, 2010
.NZ Unavailability Notice: July 10, 2010
.CO Unavailability Notice: July 2, 2010
June 2010
.COM/.NET Unavailability Notice: June 27, 2010
.NZ Unavailability Notice: June 19, 2010
.TV, .CC Unavailability Notice: June 18, 2010
.EU Unavailability Notice: June 9, 2010
.TEL Unavailability Notice: June 5, 2010
.BIZ Unavailability Notice: June 5, 2010
.ME Unavailability Notice: June 5, 2010
.ASIA Unavailability Notice: June 3, 2010
Web Services Product Maintenance Notices
2012
January 2012
Website Builder Unavailability Notice: January 26, 2012
Website Builder Unavailability Notice: January 20, 2012
Website Builder Unavailability Notice: January 10, 2012
2011
Website Builder Unavailability Notice: November 30, 2011
2010
Maintenance on July 24, 2010
Digital Certificate Product Maintenance Notices
2010
Maintenance on June 27, 2010
System Maintenance Notices
2010
System Unavailability Notice: June 5, 2010
2011
Home
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Reseller Guides
SuperSite and PartnerSite Guide
What is SuperSite?
What is PartnerSite?
Using SuperSite and PartnerSite
Integrating SuperSite with your Customer Control Panel and your own Control Panel
Logging into the Admin Area for Customizing the SuperSite and PartnerSite
Changing the URLs of your SuperSite and PartnerSite
Customizing your SuperSite and PartnerSite Content
READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
Configuring Multiple Language Support for the SuperSite/PartnerSite
Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
Edit existing Images of SuperSite and PartnerSite
Changing CSS files in Supersite and PartnerSite
Making changes to the JavaScript menu in the SuperSite and PartnerSite
Adding/Editing your HTML pages in the Supersite and PartnerSite?
Adding/Editing your Images in the Supersite and PartnerSite
Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
Modifying the Links on the Static Bar of your SuperSite
Removing the Resellers tab from your SuperSite
Customize the Legal Agreements in SuperSite and PartnerSite
Customizing the Page Titles of the SuperSite and PartnerSite
Customizing the Error Messages in the SuperSite and PartnerSite
Modifying the Contact Us page on your SuperSite
Changing the Other Payment Options on the Check Out Page of the SuperSite
Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by Gossimer
Selecting which Products are displayed on your SuperSite/PartnerSite
Customizing the TLDs (Domain Extensions) Display Order on your SuperSite
Selecting which Web Services Plans to Display on your SuperSite
Displaying the ICANN logo on my SuperSite/PartnerSite
Optimizing your SuperSite for Search Engines
Analyzing Traffic as well as E-Commerce Transactions on your SuperSite/PartnerSite via Google Analytics
Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
Saving/Editing a Sitemap of your SuperSite/PartnerSite
Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
SuperSite and PartnerSite Caveats
Customizing the Error Messages in the SuperSite and PartnerSite
Some details are not appearing or not working in your SuperSite and PartnerSite
Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
Suggested Retail Price Displayed on your PartnerSite Pricing Pages
Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
File Status Indication in your SuperSite/PartnerSite Admin Area
Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
